Can we talk about EmersonMade for a sec? So we all know that Emerson is utterly charming, her clothing is fun and timeless, and her outlook on life is downright infectious. Turns out she also has a terrific team that puts the hell-yes in customer service.
I didn’t receive my pair of indigo blue bells because FedEx left them in my lobby without even ringing my bell (I was home). It was FedEx’s fault but Rachel from EmersonMade came to the rescue, sending me a new pair and “a little treat for your inconvenience.”
What??
Amazing!
Today the package came and the timing could not have been better. I’ve had a rather crappy day (sample crappiness: early this morning my dear little sweetiecat peed on my bed — while I was in it!) but this turned it around. The jeans were wrapped in tissue and tucked into a linen bag printed with the adorable Yes! horse, there was a sachet of calming lavender, a sweet note — and my special treat: two crimson flowers to adorn my bun or blouse and announce to the world, My cat may be an asshole, but it ain’t keepin’ ME down!
Thank you, EmersonMade.
Final note: the jeans are divine. And they work just as well on my badonkadonk bum as they do on Emerson’s petite derriere.
This! Their customer service might be the best I’ve experienced, like Zappos-level of cool/agreeable. I also had a shipping mishap and little treat. I’ve tried the “Red Robin” dress, trench dress, moto jacket, stripe field pant, and emerson belt. Dreamy, love them.
